How to Contact Us

We're standing by when you need us.

At Prudential, we have a culture that values customer focus, service excellence, and integrity, and we are extremely pleased to have been recognized for delivering the highest tier of service to retirement plan participants during the financial crisis.

Our knowledgeable Customer Service Associates are standing by to answer your questions.

You can reach them via phone at:

1-855-778-5005 or at 1-877-760-5166 (FOR HEARING IMPAIRED)

Our customer support center is open from 8am to 9pm, Monday - Friday ET.


Please note that if you make changes to your name, address, tax and/or bank information for your Prudential annuity, you may also need to contact the General Motors Benefits and Service Center to have the same changes made for any other GM benefits you may have, such as life or health insurance. You can reach the Benefits and Service Center at 1-800-489-4646, Monday through Friday, from 7:30 a.m. to 6 p.m., ET.